PRIVACY POLICY

UGO VISA, operated by U G O Travel L.L.C., respects the privacy of customers and website visitors. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you access our website, contact our team or use our visa assistance and related travel services.

We handle personal information in accordance with applicable UAE data-protection and consumer-protection legislation, subject to the scope and exceptions of the relevant laws. Where consent is legally required for a particular activity, we will seek that consent separately where appropriate.

Depending on the service requested, we may collect identification information such as full name, nationality, date of birth, passport details and copies, Emirates ID or residency details, and other identity documents required for the service.

We may collect contact information such as telephone and WhatsApp numbers, email address and residential or correspondence address where required.

Application and travel information may include visa application details, travel dates and itinerary, employment and business information, supporting financial documents where required, information about previous applications or refusals where relevant, and other documentation required by the relevant authority or provider.

Payment information may include invoices, receipts, transaction references, billing details and payment status. Payment card details may be processed directly by an authorized payment provider. We do not intentionally retain full card security details unless a lawful and appropriately secured arrangement specifically requires it.

Technical information may include IP address, browser type, device information, website activity, cookie identifiers and diagnostic information, depending on the website tools and settings used.

We may collect information directly through forms, emails, telephone calls, WhatsApp, in-person interactions and documents submitted for visa or travel services; from authorized representatives or sponsors where appropriate and lawful; from relevant service providers or authorities where permitted and necessary; and automatically through website logs, cookies and similar technologies where applicable.

We will take reasonable steps to ensure information collected is relevant to the purpose for which it is required.

We may use personal information to provide visa assistance and related travel services; prepare and process applications where authorized; review supporting documents; communicate about applications, appointments, payments and service updates; respond to enquiries and complaints; maintain invoices, transaction records and accounting documents; detect fraud and protect systems; improve website functionality and service quality; meet legal, regulatory and record-retention obligations; and establish, exercise or defend legal claims where necessary.

We will not use personal information for unrelated purposes without an appropriate legal basis.

Depending on the circumstances and applicable law, personal information may be processed where necessary to perform a contract or take steps requested before entering into a contract, comply with legal obligations, protect legitimate interests where legally permitted, or on the basis of valid consent where consent is required.

Where processing relies on consent, the individual may withdraw that consent subject to applicable law. Withdrawal does not automatically invalidate processing lawfully undertaken before withdrawal.

We do not sell or rent personal information. Where necessary and lawful, we may share relevant information with embassies, consulates and immigration authorities; government bodies and authorized service providers; sponsors or authorized representatives; appointment providers and document-processing services; banks and payment processors; IT support, hosting and website service providers; professional advisers, auditors and legal representatives; and law enforcement or other competent authorities where legally required.

We seek to limit disclosure to information reasonably necessary for the relevant purpose. Some recipients may process information under their own legal obligations and privacy policies.

Visa applications frequently require personal information to be sent to authorities or service providers outside the UAE. Where international transfers occur, we will take the steps required by applicable law, including requirements concerning transfer conditions, safeguards and permitted disclosures.

The destination country and recipient may have different data-protection laws and procedures. Information may also be processed by the relevant authority under its own legal powers. Customers may contact us for further information about relevant transfers where reasonably available and legally disclosable.

We take reasonable technical and organizational measures appropriate to the nature of the information and risks involved. Measures may include access restrictions, account controls, secure transmission methods, staff confidentiality obligations and appropriate safeguards for electronic and physical records.

Access to personal information should be limited to authorized personnel and service providers who require it for legitimate business purposes. No electronic transmission or storage system can be guaranteed to be completely secure. Where a personal-data incident occurs, we will take appropriate steps in accordance with applicable legal requirements.

We retain personal information for as long as reasonably necessary to provide the requested service, maintain business and accounting records, comply with legal or regulatory obligations, resolve complaints and disputes, establish or defend legal claims, and meet other lawful business requirements.

Retention periods may vary by information type and obligation. When information is no longer required, it will be securely deleted, anonymized or otherwise disposed of, subject to applicable legal retention requirements.

Our website may use cookies and similar technologies to support essential functionality, understand website usage and improve user experience. Where required by law, consent will be obtained before using non-essential cookies or similar technologies.

You may manage cookies through your browser settings. Disabling certain cookies may affect website features. Third-party analytics or advertising technologies, if implemented, will be subject to applicable settings, notices and legal requirements.

Subject to applicable UAE law and exceptions, individuals may have rights to request access to personal information, request correction of inaccurate or incomplete information, request erasure where legal conditions are satisfied, request restriction or cessation of certain processing, withdraw consent where consent is the applicable legal basis, object to certain processing where provided by law, and raise a complaint with the relevant competent authority.

These rights are not absolute and may be subject to legal conditions, exceptions and record-retention obligations. Requests should be sent to info@ugovisa.com. We may need to verify your identity before processing a request.

We may contact customers regarding requested services, application progress, payments and other relevant administrative matters. Promotional communications will be handled in accordance with applicable laws and any required consent or preferences.

Customers may request to stop receiving promotional communications. This will not prevent essential communications concerning an active service, payment, legal obligation or transaction. We do not sell personal information for marketing purposes.

Our services may involve applications for minors submitted by a parent, guardian or authorized representative. Where personal information relating to a child is required, we will handle it for the relevant lawful purpose and take appropriate steps in accordance with applicable requirements.

Parents or legal guardians should ensure they have the authority to provide the child’s information where required.

Our website may contain links to third-party websites or services. UGO VISA does not control the privacy practices of independent third parties. Customers should review the privacy notices of those providers before submitting personal information directly to them. This provision does not exclude any responsibility imposed on the Company by applicable law.

We may update this Privacy Policy to reflect changes in services, technology, data-handling practices or applicable legal requirements. The latest version will be published on our website with a revised effective date where appropriate. Material changes will be communicated where required by law.

For privacy enquiries, data-access requests, correction requests or complaints, contact U G O Travel L.L.C. — UGO VISA: https://www.ugovisa.com; info@ugovisa.com; +971 50 338 7820; Dubai, United Arab Emirates.

Please describe your request clearly and provide sufficient information for us to identify relevant records. We may request reasonable identity verification before responding. We are committed to handling personal information responsibly and in accordance with applicable UAE law.